Software support and maintenance

When your business critical systems encounter a software error, having access to experienced software engineers to rectify and resolve the issue becomes vital.

Solentive Software can provide a flexible cost-effective support and maintenance plan for your business systems.

Having an established maintenance plan provides you with the peace-of-mind that your software is up-to-date and error free.

Different software solutions require different levels of support. Solentive will customise a support and maintenance plan to suit your business and budget.

Some ideas of what a Solentive support and maintenance plan can offer include:

		Dedicated software engineers Experienced software engineers maintain an understanding of your system. You can be confident that your support requirements will be handled in a timely manner by trained experts.
		Root-cause analysis A thorough analysis of the software error is undertaken and the root-cause of the issue is identified.
		Application maintenance, enhancement and upgrade Skilled software engineers resolve any identified software system bugs or faults and provide software enhancement services.
		Secure source code Solentive can provide safe and secure storage of your software application code base.
		24 hour access 24 hour access to the Solentive Client Portal enabling lodgement and tracking of support requests as well as the ability to lodge requests by telephone.
		Peace of mind Backed by Solentive’s 15 years of commercial system issue resolution and software development experience.